Governed agent teams for the businesses around care delivery — billing, practice management, med-legal, care coordination — built to treat protected health information like what it is.
The organizations around care delivery run on documentation: claims and appeals, prior authorizations, medical record review and summarization, credentialing files, compliance reporting, patient correspondence. The volume grows every year while margins tighten and experienced staff get harder to find. AI agent teams excel at exactly this work — reading, organizing, summarizing, and drafting at scale — which is why adoption in the sector is accelerating.
But nowhere is careless AI adoption more dangerous. Protected health information is regulated by HIPAA — and substance use disorder treatment records carry protections beyond HIPAA under 42 CFR Part 2, with stricter consent and disclosure rules and higher stakes when they're broken. Breach notification is mandatory and public, and a single misdirected disclosure can end relationships built over decades. Consumer AI tools were not built for PHI, and most give you no way to prove what happened to the data you gave them. For a small or mid-size organization, the answer isn't to abstain from the productivity — it is to adopt it inside real safeguards.
There is also a math problem no one in the sector escapes: reimbursements are declining while demand keeps climbing. The organizations that thrive will be the ones that take real cost out of administration without taking anything away from patients. That is exactly what governed automation offers — a way to be profit-conscious and patient-focused at the same time, because the savings come out of the paperwork, not the care.
When your business handles other people's health information, protection isn't a feature — it's the license to operate.
PHI is handled under HIPAA-aligned safeguards — segregated, access-controlled, never quietly fed into public models, with minimum-necessary handling built into how agents work.
Substance use disorder treatment records demand a higher standard of privacy than HIPAA alone — stricter consent, tighter disclosure. Terotos is configured to honor that heightened standard, not just the baseline.
Terotos offers and signs a Business Associate Agreement with covered entities during onboarding, so the agreement HIPAA requires is in place from the start of the engagement rather than chased down later.
Medical records, claims, and payer correspondence stay inside your governed environment, organized and traceable rather than scattered across inboxes.
Agents work one client — one patient file — at a time. Information does not bleed across accounts or matters.
Every access and every output is logged. When a covered entity, an auditor, or an attorney asks how a document was produced, you can show them.
Terotos is not built to replace your staff — it is built to give them back the day. The agent team takes the first pass at the paper: summarizing records, assembling appeal packets, drafting prior-auth narratives, reconciling claims, tracking where administrative cost hides, and preparing compliance reports. Your people review and approve — and spend their recovered hours on the judgment calls, the escalations, and the phone calls that actually move a case.
That balance is also how the math works now. When reimbursements fall, the margin has to come out of administration — never out of care. Automation that carries the paperwork lets you serve rising demand with the team you have, see your costs clearly, and run an organization that is profit-conscious without ever being patient-indifferent.
Healthcare-adjacent teams have seen plenty of vendors wave a HIPAA slide and vanish after go-live. Terotos works differently: a real person maps your workflows and data-handling obligations, configures the agents and guardrails around them, trains your team on real work, and stays engaged as payers, rules, and volumes change.
It is concierge-level implementation at pricing built for small and mid-size organizations — solid results, real safeguards, and a human who helps you adopt the tools, not a webinar library.
Tell us what you handle — claims, records, authorizations, compliance. We'll show you what governed automation looks like for it.
hello@terotos.com